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Where you are seen, heard, valued, and connected.

We know that trying to navigate mental health services can be confusing, frustrating, and even leave people hopeless. Mosaic Counseling wants your experience to be easy, informational, and hopeful.

What happens when you call Mosaic?

Karen Kolenic PhotoYou will probably speak to our Director of First Impressions, Karen Kolenic. She and other Mosaic staff will treat you with care and respect. We will schedule a free intake session so that we can get information from you in order to match you with the therapist that is right for you.

Questions we will ask you when you call

  • Where do you live?
  • Who referred you?
  • Is Mosaic your EAP? If not, does your employer have another EAP?
  • Are you a Holland Promise student?
  • Are you insured, uninsured, or underinsured (insurance with a high deductible)?

Intake Session

  • You will chat with one of our staff about what is going on in your life and what you or a dependent is looking for in counseling. This is where we match you with one of the therapists on our panel.
  • Mosaic Counseling services are available to those who live, work, or attend school in Ottawa County. If you are uninsured or underinsured we will work with you to find a per session rate that you can afford, but if you have insurance, we prefer to utilize that. Please have your accurate insurance name and policy information.

Professional Counseling

  • Mosaic Counseling contracts with our therapists, which we refer to as our Therapist Panel. Our therapists are all in private practice and take a variety of insurances. This is one of the factors that we discuss during the intake session in deciding which therapist is right for you.
  • Mosaic’s panel of therapists partner with us by lowering their normal rates so that we can assist people who are uninsured or underinsured access mental health services. When a therapist is on our panel, you can feel assured that they have been vetted by Mosaic AND they care about our community and share our commitment of being able to offer affordable and accessible counseling for ALL.
Woman sitting outside, looking slightly distressed holding a cell-phone to her ear.

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    “I am grateful for Mosaic Counselingʼs financial help and for making a referral to a well-matched counselor. Our counselor is very insightful and has been able to direct us on a positive path to our goals. Our marriage is improving steadily.”

    Steve

    “There is still stress, but because I feel heard, I am getting better at coping with things.”

    Cindy

    “My counselor was great. She listened to me and gave me some really good advice. I really needed an outside ear other than my family. Counseling at Mosaic was the best thing I could have done.”

    Dawn

    “I never knew Mosaic was there until I needed help. I appreciate it so much.”

    Jennifer

    “From the first phone call I placed to Mosaic Counseling seeking help, I knew it was the right place! They were understanding and assured me that I could get counseling that would be very affordable. My counselor helped me to learn that someone does care! When I came the first time for counseling, I was in a critical state of depression. I felt like I was on the edge of a pit and could have fallen in and not gotten out for a long time. But instead, my life is headed in a new direction. My counselor taught me that I am a good person, and to accept myself for who I am. I recommend to all my friends and family that Mosaic is the best place for counseling with good results. Thanks to everyone!”

    Charlotte

    “Mosaic Counseling got me in for an intake right away. Very kind and understanding. They let me see the counselor of my choice and worked out a sensible payment option for me. Thanks for your financial help!”

    Robyn

    “I am grateful to Mosaic Counseling because they have given us the opportunity to participate in programs that we could not have afforded right now. Our family is in transition emotionally, as well as financially. Mosaic provided a grant so that my child could attend the 2005 Attention Camp. He enjoyed it and we all benefited from it. Last year Mosaic provided counseling for me to help smooth our transition. Life is better for us now because of the help we received from Mosaic Counseling.”

    Susan

    “My therapist literally saved my life.”

    Scott

    “My therapist from Mosaic is amazing. She really seems to understand exactly where I am coming from.”

    Alma

    “I see personal growth within myself and have a wider understanding of how to make healthier choices to speak my truth and express my emotions.”

    Chris

    “After the first session, I felt hope that my marriage could be saved.”

    Scott

    “To me, my counselor has been an angel in disguise. She has faithfully listened and shared her wealth of knowledge with me. Prior to meeting her, I had thoughts of suicide, as it seemed there was no way out due to a very difficult divorce, complications from a car accident and being told that I would never work again as a nurse. She helped me pick up the pieces of my life and put them back together again, all while showing great compassion and understanding.”

    Jean

    “Counseling is helping my marriage tremendously. Our therapist has helped us to think outside the box and come up with solutions that we never knew existed.”

    Bob